WHAT IS OPERATE AND SUSTAIN?

The ability to maintain robust supply chains on a day-to-day basis is a pre-requisite for any businesses to thrive in today’s dynamic marketplace. Because end-to-end  supply chains for healthcare products are highly regulated and frequently global in nature, ensuring operational resilience alongside quality and compliance through both proactive improvement and/or reacting quickly to emerging supply crises is a core capability for any service-focussed company striving to meet the expectations of customers, consumers or patients.

Impact Supply Chain Partners has significant experience proactively and reactively managing issues impacting (or about to impact) healthcare supply chains in the following areas: 

  • Strategic sourcing
  • Business resiliency
  • Supply crisis management
  • Troubleshooting & quality issue resolution
  • Technology transfer
  • External supply operations (design & manage)
The primary focus on everything we do is focused on positively impacting your business performance.  Our partnership with you on these service areas will drive positive impact to: 
SERVICE LEVELS – supply chain resilience, customer and consumer delight, improved compliance
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REVENUE – revenue protection, capacity expansion to support demand
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REPRESENTATIVE ASSIGNMENTS

 

SUPPLY CRISIS MANAGEMENT – INGREDIENT CONTAMINATION

Called in by manufacturing site to manage product supply crisis for France arising from contamination of critical bulk ingredient in registered EU OTC paediatric formulation. Worked with regulatory to team to identify process workaround compliant with product dossier and implemented change to restart production and rebuild inventory protecting US$3M in sales for French market.  Significant communications management with local, regional and global stakeholders.

SHORT-TERM NETWORK STRATEGY TO EXPAND SUPPLY

COVID-induced demand spike >200% for US VMS product required medium term capacity expansion.  Team identified multiple incremental supply options across US and Europe and implemented an internal/external manufacturing network strategy for 300% expanded manufacturing capacity with a combination of short-term and mid-term commitments.

CMO PERFORMANCE TURNAROUND

A CMO with a >$70M annual spend faced a 40% OTIF customer service performance, exacerbated by COVID and increased demand for OTC products. A cross-functional team tackled root causes, implementing a “Back to Basics” Program supported by senior leadership and focusing on key areas for rapid improvement. Solutions included enhancing transparency; identifying alternative suppliers; and closely managing materials. The Program resulted in clearer processes, qualified suppliers, and a performance increase to over 85% OTIF within six months that was sustained for over a year.